Terms of service

TERMS OF SERVICE

Last updated: September 2026

OVERVIEW

Welcome to Kindred & Co.! The terms “we,” “us,” and “our” refer to Kindred & Co. Kindred & Co. operates this website and online store, including the information, content, features, tools, products, and services offered through it (collectively, the “Services”). Our store is powered by Shopify.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services.

By visiting, interacting with, or purchasing from our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

1. ACCESS AND ACCOUNT INFORMATION

By using our Services, you represent that you are at least the age of majority in your state or province of residence or that you have permission from a parent or legal guardian where required.

When placing an order or creating an account, you agree to provide current, complete, and accurate information, including your email address, billing information, payment information, and shipping address.

You are responsible for maintaining the security of your account credentials and for activity occurring through your account.

2. OUR PRODUCTS

We make every effort to accurately display and describe our products. However, colors and product appearance may vary slightly depending on your screen, device, lighting, or other factors.

Many Kindred & Co. products are handmade or made to order. Because of this, minor variations may occur between individual items.

Product descriptions, prices, colors, sizes, designs, and availability may change at any time without notice. We reserve the right to discontinue products or limit quantities at our discretion.

3. ORDERS

When you place an order, you are making an offer to purchase from Kindred & Co. We reserve the right to accept, decline, or cancel an order when necessary.

Payment must be successfully processed before an order can be fulfilled.

Please carefully review your order, including the product, size, color, quantity, shipping address, and other selections before submitting it.

Because many of our products are made to order, changes or cancellations may not be possible once production has begun. If you need to request a change or cancellation, please contact us as soon as possible at kindredandcollc@gmail.com.

Returns, exchanges, and refunds are governed by our Refund Policy.

4. PRICES AND PAYMENT

Prices, promotions, and discounts are subject to change without notice. The price charged will be the price displayed at the time your order is placed, unless an obvious pricing or listing error has occurred.

Unless otherwise stated, product prices do not include applicable taxes, shipping charges, or other fees.

You agree to provide accurate and authorized payment information for all purchases.

5. SHIPPING AND DELIVERY

Please allow 1–3 weeks for delivery unless otherwise stated on the product page.

Shipping and delivery dates are estimates and are not guaranteed. Kindred & Co. is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses supplied by the customer, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

6. RETURNS, EXCHANGES, AND REFUNDS

Because our products are made to order, we do not accept returns or exchanges.

If an item arrives damaged, defective, or incorrect, please contact us at kindredandcollc@gmail.com within 7 days of delivery with your order number and clear photos of the issue.

Please see our Refund Policy for complete information.

7. INTELLECTUAL PROPERTY

The content available through our Services, including our branding, logos, photographs, graphics, product designs, written content, and website materials, is owned by or licensed to Kindred & Co. and is protected by applicable intellectual property laws.

You may use our website and its content for personal, non-commercial purposes only.

You may not reproduce, copy, distribute, modify, sell, republish, or otherwise use our content or designs without prior written permission from Kindred & Co.

8. THIRD-PARTY TOOLS AND LINKS

Our website may provide access to tools, services, or websites operated by third parties.

We do not control these third-party services and are not responsible for their content, availability, accuracy, privacy practices, or other policies.

Your use of third-party websites and services is at your own discretion and may be subject to additional terms and policies.

9. RELATIONSHIP WITH SHOPIFY

Kindred & Co. is powered by Shopify, which enables us to provide the Services to you. However, purchases made through our store are transactions directly between you and Kindred & Co.

By using the Services, you acknowledge that Shopify is not responsible for sales between you and Kindred & Co., including injury, damage, or loss resulting from products purchased through our store.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to purchases and transactions with Kindred & Co.

10. PRIVACY

Personal information collected through our Services is handled according to our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process certain information related to your use of our website and purchases in order to provide its services.

Please review our Privacy Policy for additional information.

11. FEEDBACK AND REVIEWS

If you submit reviews, photographs, feedback, suggestions, or other content to Kindred & Co., you represent that you have the right to provide that content and that it does not violate the rights of another person.

You grant Kindred & Co. permission to use, reproduce, publish, and display submitted feedback or reviews for purposes related to operating and promoting our business, where permitted by law.

You may not submit unlawful, abusive, misleading, defamatory, obscene, or infringing content.

12. ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions involving product descriptions, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors, update information, or cancel an affected order when necessary.

13. PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services to violate applicable laws; infringe intellectual property or other rights; transmit malicious software; collect personal information about others without authorization; send spam or fraudulent communications; impersonate another person; interfere with website security; or otherwise misuse our Services.

We reserve the right to restrict or terminate access to our Services when these Terms are violated.

14. TERMINATION

We may suspend or terminate access to our Services when necessary, including when these Terms are violated.

Any obligations or liabilities incurred before termination will continue to apply.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services and products offered through them are provided “as is” and “as available,” except for any warranties or rights that cannot legally be excluded.

We do not guarantee that access to our website will always be uninterrupted, secure, or error-free.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Kindred & Co. and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through them.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

17. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Kindred & Co., Shopify, and their respective affiliates, employees, agents, contractors, licensors, and service providers from third-party claims arising from your violation of these Terms, applicable law, or another party’s rights.

18. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed as necessary. The remaining provisions will remain in effect.

19. WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with the policies and rules posted on our website, constitute the agreement between you and Kindred & Co. regarding your use of the Services.

20. GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by applicable laws of the State of Arkansas and the United States, without regard to conflict-of-law principles.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Services, policies, or legal requirements.

The current version will be posted on this page. Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes where permitted by law.