Refund policy

At Kindred & Co., our products are made to order with care. Because each item is made specifically for your order, we do not accept returns or exchanges. Please review product descriptions, sizing information, colors, and other details carefully before placing your order.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please email kindredandcollc@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and the issue. We’ll review it and work with you to make it right.

Cancellations & Changes

If you need to change or cancel an order, contact us as soon as possible. We’ll do our best to accommodate your request before production begins. Once your order has entered production, changes or cancellations may not be possible.

Sizing

Please review the product information before ordering. Because our products are made to order, we cannot offer a return, exchange, or refund if the incorrect size is selected.

Approved Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to post the refund.